Welcome to our comprehensive shipping policy for our exclusive handmade garments. We are committed to ensuring that your unique pieces reach you in perfect condition and as quickly as possible.

Domestic Shipping

  Delivery Time: We strive to deliver your items within 3-5 business days from the date of order confirmation. Please note that delivery times may vary slightly during peak seasons or due to unforeseen circumstances.

 

 Shipping Charges: We offer free shipping across the United Arab Emirates.

  Order Tracking: Once your order is dispatched, you will receive a tracking number via email. Use this number to track your order status on our courier partner's website.

Our handmade garments are packed with care to ensure they arrive in pristine condition.

Special orders and made-to-measure services are available and may require more time to be prepared.

Please reach us on WhatsApp: +971 50 259 1780

International Shipping

At Vera Haute, we strive to provide reliable and eminent international shipping services by partnering with DHL, a globally recognized carrier. Our shipping policy outlines the terms and conditions, delivery times, and guidelines for international shipments to

ensure a smooth and satisfactory experience for our customers.

 Confirmed orders are dispatched from our facility within 5 to 7 business day (excluding UAE Public Holidays )

 Shipping Rates

Shipping rates are determined based on the destination, weight, and dimensions of the package. Rates are calculated during the checkout process, providing transparency and allowing customers to choose the most suitable option.

If you are in hurry and need your items sooner, we will do our best to accommodate you.

Special orders and made-to-measure services are available and may require more time to be prepared.

Please reach us on WhatsApp: +971 50 259 1780

 

Please note that these are estimated times and may be subject to delays due to customs processing or unforeseen circumstances.

Customs and Duties

Customers are responsible for any customs duties, taxes, or fees imposed by the destination country. It is advisable to check with local customs authorities for detailed information on potential charges before placing an order.

Tracking and Notifications

Once an order is shipped, customers will receive a tracking number via email. This allows for real-time tracking and updates on the status of the shipment. Notifications will be sent for key milestones such as dispatch, customs clearance, and delivery.

Packaging and Handling

We ensure all items are securely packaged to withstand international transit. Special care is taken for fragile or high-value items to prevent damage during shipment.

Lost or Damaged Items

In the event of lost or damaged items, please contact our customer service team as soon as possible. We will work with DHL to resolve the issue promptly and, where applicable, initiate a claim for compensation.

Customer Support

For any questions or assistance regarding international shipping, please contact our

dedicated customer support team. We are committed to providing excellent service and support throughout your shipping experience.

This policy is subject to change. Please refer to our website or contact our customer service team for the most current information.